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Customer Support Executive 

Star CV Recruitment is delighted to be recruiting on behalf of a dynamic European Company for a position in Dubai - UAE

Looking for a Customer Support Executive for a dynamic European based company with their Customer Care Center in Dubai servicing the European and South East Asian markets. We are currently having offices in USA, UK, UAE, India, China and Bulgaria.

Job Summary:

Customer Support Executives are responsible for responding to Customer queries via phone, chat and emails with extreme efficiency and courtesy.

Responsibilities :

Responding to calls / chats / emails and handling customer inquiries in line with operating guidelines and standard of operating procedures.

  • Provide customers with the required information and ensure accuracy of the information given.

  • Process request and coordinate with the Team Leader and the Department Heads for resolution of the requests.

  • Identify and escalate priority issues and coordinate with the Team Leader and the Department Heads for resolution of the complaints.

  • Document all call / chat / email information according to standard operating procedures

  • Maintains operations by following policies and procedures.

  • Support the Team leader / Manager in implementation of quality assurance programs in order to maintain standards of quality and productivity.

Requirements :

  • Proven customer support experience

  • Quick Thinker and Innovative

  • Excellent Spoken and written English 

  • Problem Solving Capabilities

  • Flexible to change shift's as required

  • Customer orientation and ability to adapt

  • Ability to multi-task, prioritize and manage time effectively

  • High school diploma or equivalent; college degree preferred

Apply now:

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